FAQ – Frequently Asked Questions

Product Information

1. How does the Breathing Koala work?
The Koala gently simulates a slow, natural breathing rhythm. Its belly rises and falls softly, creating a calming pace. This movement acts as a grounding anchor, inspired by relaxation and breathing techniques, helping the mind slow down and the body relax. Depending on your preference, it can be used in the following modes:

Breathing only
Breathing + soft light
Breathing + soft light + music

The control buttons are discreetly located on the paw for easy and intuitive use.

2. Who is the Koala designed for?
The Koala was primarily designed for adults experiencing stress, anxiety, racing thoughts, or sleep difficulties. It is also suitable for children aged 3 and up, especially to help them calm down, refocus, and fall asleep more easily. Many parents and grandparents use it as a comforting and calming companion.

3. Does the Koala produce heat or noise?
No. The Koala does not produce heat. The breathing effect is visual (the gentle belly movement). Music is optional and can be turned off at any time.

4. Can I turn off the music or the light?
Yes, absolutely. You can choose the mode that best suits you:

Breathing only (no light, no music)
Breathing + light
Breathing + light + music

Many adults prefer the breathing-only mode for a quiet, dark sleep environment.

5. How long does the breathing cycle last?
The Koala runs on an automatic cycle of approximately 30 minutes. At the end of the cycle, it turns off on its own, even if the switch remains on. There is no need to turn it off manually.

6. Can it help with stress, anxiety, or emotional distress?
Many customers going through stressful or emotionally difficult periods find real comfort with the Koala. Its slow breathing rhythm can help calm the mind and create a reassuring sense of presence.

Technical Specifications

Material: High-quality polyester, soft to the touch
Size: Approximately 30 cm (12 inches)
Power: Requires 3 AA batteries (standard or rechargeable – not included)
Color: Gray

Order Information

7. How can I track my order?
You can track your order in real time through the shipping confirmation email sent within a few days after purchase.
If you haven’t received tracking information or need assistance, feel free to contact us at support@kalohia.com.
Please note: Due to high demand, delivery times may occasionally vary from the estimates below.

8. What are the delivery times?
Our standard delivery times are generally 5 business days after shipment.
Unexpected circumstances such as weather conditions or carrier delays may occasionally affect these estimates.

9. Where should I return my items?
To request a return, please contact us at support@kalohia.com.
Our team will provide detailed instructions and the appropriate return address.

10. How can I modify or cancel my order?
If you wish to modify or cancel your order, please email us within one hour after placing it.
After this time, your order may already be processed or shipped, and changes might not be possible.

Shipping & Processing

11. What are the shipping costs?
Standard Delivery (with tracking): $2.90
Express Delivery (with tracking): $4.90

We occasionally offer Free Shipping promotions during special events — please check our website for current offers.

12. How long does it take to process my order?
All orders are processed within 1 to 3 business days.
Once shipped, you will receive a tracking link via email.

13. Do you ship internationally?
We currently ship throughout the United States, including Alaska and Hawaii.
For international orders, please contact support@kalohia.com before placing your order.

14. I entered the wrong address or selected the wrong item — can I fix it?
Please contact us immediately at support@kalohia.com.
While changes cannot be guaranteed once processing has started, our team will do everything possible to assist you.