Privacy Policy
Last updated: November 10, 2025
This Privacy Policy describes how Kalohia (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase on kalohia.com (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”). “You” means any user of the Services, whether a customer, website visitor, or other individual whose information is processed under this Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Policy on the Site, update the “Last updated” date above, and take any additional steps required by applicable law.
How We Collect and Use Personal Information
To provide the Services, we collect personal information about you from various sources as described below. The information we collect and how we use it depends on how you interact with us. In addition to the specific uses set out below, we may use any information we collect to communicate with you, provide and improve the Services, comply with legal obligations, enforce applicable terms, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with the Site and use the Services. “Personal information” means information that identifies, relates to, describes, or can reasonably be associated with you.
Information You Provide Directly
- Contact details (e.g., name, address, phone number, email address).
- Order information (e.g., billing/shipping address, payment confirmation, email, phone number).
- Account information (e.g., username, password, security questions and related account security data).
- Customer support information (e.g., message content you choose to share when contacting us).
Some features of the Services may require you to provide certain information; if you do not provide it, you may be unable to use those features.
Information We Collect Automatically
We may automatically collect certain information about your interactions with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include device and browser information, network connection details, IP address, and information about your activity on the Site (pages viewed, clicks, time on site, etc.).
Information We Obtain from Third Parties
We may receive information about you from third parties, including:
- Service providers that support our Site and Services (e.g., ecommerce platforms, hosting).
- Payment processors that collect payment information (e.g., bank/credit/debit card data, billing address) to process your transactions.
- Marketing and analytics partners (e.g., when you visit the Site, open or click our emails, or interact with our ads, we or our partners may collect information via pixels, web beacons, SDKs, third-party libraries, and cookies).
We treat information obtained from third parties in accordance with this Policy. See also Third-Party Websites and Links below.
How We Use Personal Information
- Providing Products and Services. To process payments, fulfill orders, send account and purchase notifications (including returns/exchanges), create and manage your account, arrange shipping, and support other account-related features in order to perform our contract with you.
- Marketing and Advertising. To send promotional communications by email/SMS/post and to show ads for our products or Services, including tailoring the Site and ads to your interests. Where required, we rely on your consent; otherwise, we rely on our legitimate interest in promoting our products.
- Security and Fraud Prevention. To detect, investigate, and address potentially illegal, fraudulent, or malicious activity and to protect the Services, our users, and our business. If you create an account, you are responsible for safeguarding your credentials; contact us immediately if you believe your account is compromised.
- Customer Care and Service Improvement. To respond to your requests, improve the Services, and maintain our relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For details on cookies used to operate our store with Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve the Services (including remembering your actions and preferences), perform analytics, and better understand user engagement. We may also allow third parties to use Cookies on our Site to tailor services, products, and advertising on this and other websites.
Most browsers accept Cookies by default, but you can configure your browser to delete or reject Cookies. Deleting or blocking Cookies may impair your experience and some features may not function properly. Blocking Cookies may not fully prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
We may disclose your personal information to third parties for contract performance, legitimate business purposes, or as otherwise permitted by this Policy, including:
- Vendors and service providers acting on our behalf (e.g., IT/hosting, payment processing, data analytics, customer support, order processing and shipping, cloud storage).
- Business and marketing partners to provide services and advertising. Such partners will use your information in accordance with their own privacy notices.
- With your direction or consent (e.g., to ship products, or via social widgets/ID integrations).
- Affiliates and within our corporate group, in our legitimate interest to operate an efficient business.
- In connection with a business transaction (e.g., merger, acquisition), to comply with legal obligations (e.g., subpoenas, court orders), to enforce terms, and to protect the Services and our rights or users’ rights.
We disclose the following categories of personal information for the purposes described above:
| Category | Recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you. With your consent, we may share personal information for advertising and marketing as described above.
Third-Party Websites and Links
The Site may contain links to third-party websites or platforms. If you follow a link to a website not affiliated with us, review that site’s privacy and security policies and terms. We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Information you provide in public or semi-public areas (including third-party social platforms) may be visible to others.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided personal information to us, please contact us using the details below to request deletion.
As of the effective date of this Policy, we do not knowingly “sell” or “share” (as defined under applicable laws) the personal information of individuals under 16 years of age.
Security and Retention
No security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Information transmitted over the internet may not be secure. Please avoid using unsecure channels to send us sensitive information.
We retain personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.
Your Rights
Depending on your place of residence, you may have some or all of the following rights regarding your personal information (subject to legal limits and exceptions): access/know, delete, correct, portability, opt-out of “sale”/“sharing” or targeted advertising, restrict processing, withdraw consent (where we rely on consent), and appeal a denial of your request.
You can exercise your rights where indicated on the Site or by contacting us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity (e.g., by matching your email or account info) before responding. You may designate an authorized agent to make requests on your behalf; we will require proof of authorization and may also ask you to verify your identity directly with us. We will respond within the time frames required by applicable law. If your browser sends a Global Privacy Control (GPC) opt-out signal, we will treat it as a request to opt out of “sale”/“sharing” for that browser/device where required by law.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below. If you are unsatisfied with our response, you may have the right—depending on your location—to appeal our decision or lodge a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside your country of residence. If we transfer personal information from Europe, we will rely on recognized transfer mechanisms (e.g., EU Standard Contractual Clauses or UK equivalents) unless the destination country is deemed to provide an adequate level of protection.
Contact
If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:
Email: support@kalohia.com
Controller (data controller): Regnum Limited — 60 rue François 1er, 75008 Paris, France